Data & Privacy
This Privacy Policy explains what personal data swertres collects, how it is used, and the rights you have as a user based in the Philippines.
When you register an account on swertres, we collect the personal details you provide during the sign-up process, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, create your account, and ensure that you meet the minimum age requirement for using the platform in the Philippines. We may also ask for a government-issued identification document during the account verification process, in line with applicable Philippine regulations. The details you submit are stored securely and are only accessed by authorised personnel for the purposes described in this policy. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
When you make deposits or request withdrawals, we collect payment-related information such as your chosen payment method, transaction reference numbers, and the amounts involved. We do not store full card numbers or sensitive payment credentials directly on our servers — payment processing is handled through secure channels. Transaction records are retained for the period required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. If you contact our support team, we may also collect the content of your messages and any supporting information you provide in connection with your enquiry.
When you access the swertres platform through your mobile browser or any other device, we automatically collect certain technical information about your session. This includes your IP address, device type, operating system, browser version, and the pages or game categories you visit during your session. We use this data to maintain platform performance, diagnose technical issues, and improve the overall experience for Filipino players. Usage data also helps us understand which game categories — such as slots, live casino, sports, bingo, and fish games — are most popular, so we can continue to develop the platform in line with player preferences. This technical data is not used to identify you personally beyond what is necessary for platform security and fraud prevention.
The personal data we collect is used primarily to operate and maintain your account on the swertres platform. This includes processing your deposits and withdrawals, verifying your identity when required, and providing access to the game categories available on the platform. We also use your data to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our terms or policies. These communications are necessary for the proper functioning of your account and cannot be opted out of while your account remains active. We do not use your personal data to send unsolicited promotional messages unless you have explicitly opted in to receive them.
Your data may also be used to comply with legal and regulatory obligations applicable to online gaming platforms operating in or serving users in the Philippines. This includes obligations related to anti-money laundering, responsible gaming, and identity verification. Where we are required by law or by a competent Philippine authority to disclose your personal data, we will do so in accordance with applicable legal requirements. We will not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Any third-party service providers who process data on our behalf are bound by strict data processing agreements and are only permitted to use your data for the specific purposes we have authorised.
We use the data we collect to monitor platform activity for signs of fraud, account abuse, or other conduct that violates our Terms and Conditions. Automated systems and manual review processes may be used to detect unusual patterns, such as multiple accounts registered to the same individual or suspicious transaction activity. Where a security concern is identified, we may temporarily restrict access to your account while an investigation is carried out. Your data is also used to support our responsible gaming obligations, including monitoring for signs of problem gambling behaviour and facilitating self-exclusion requests where applicable. If you have concerns about your gaming habits, we encourage you to visit the Responsible Gaming page for guidance and support options available to players in the Philippines.
As a user based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to be informed about how your data is collected and used, the right to access the personal data we hold about you, and the right to request corrections if any of your data is inaccurate or incomplete. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected and there is no legal obligation requiring us to retain it. To exercise any of these rights, you may contact us using the details provided in the FAQ section of the platform.
You also have the right to object to certain types of data processing and to request that we restrict how we use your data while a complaint or dispute is being resolved. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data privacy concerns seriously and will respond to any verified request within the timeframe required by applicable law. For general questions about this Privacy Policy or how your data is handled on the swertres platform, the FAQ page is a good starting point, and you may also review our Terms and Conditions for related information on account and platform rules.
We retain your personal data for as long as your account remains active and for such additional period as may be required by Philippine law or regulation. When your account is closed, we will retain certain records for the minimum period required for legal, regulatory, and dispute resolution purposes, after which the data will be securely deleted or anonymised. This Privacy Policy may be updated from time to time to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, the effective date at the top of this page will be updated accordingly. Your continued use of the swertres platform after any changes to this policy constitutes your acceptance of the updated terms.